Returns and Refunds

You may return an unused piece within 7 days of delivery. It must come back with its tags, its box and its THIMORA card.

Tell us first through the contact page with your order number, and we arrange the pickup.

For hygiene reasons, opened fragrance and worn earrings cannot be returned.

Pieces that have been altered, engraved or damaged after delivery cannot be returned.

Once the piece is back and checked, we refund the amount paid within 5 working days to the original payment method, or by bank transfer where the order was paid in cash.

Delivery charges are refunded only where the piece arrived faulty or we sent the wrong item.

If something arrives damaged or stops working within 30 days, contact us with photographs and we repair, replace or refund, whichever you prefer.